Angry Customer

I went to buy blinds at builders warehouse Strubensvalley to buy blinds on the 15 October. Upon arrival there was a lady sitting on a chair in the department and she never offered to assist me in anyway, until I went to her 5min later to ask for assistance. The lady was very slow and didn’t look like she even knows what she was doing but nonetheless I showed her the message of the blind sizes and she drew a scatch based on the message Inwas showing her of the sizes. She then calculated the total amount that I would need to pay, I even asked if she’s sure because I don’t see her punching it in the system and she said yes. We then went to the tills and made the payment, I then left the store. After 10min this very same lady calls to say upon punching the things on system, it now shows she undercharged me and is asking me to go back to the store to pay the difference, keep in mind this was after I asked her if she was sure with the amount charged.

Nonetheless when blinds were ready, I received an sms saying I should collect at Rivonia and was shocked as to why must I collect at Rivonia but I paid in Strubbensvalley? When I got a call from Builders Warehouse to collect after the sms, I asked why must I collect in Rivonia and the lady said on the order paper it says Rivonia but she can see that I ordered in Strubbensvalley. I told her I’m no where near Rivonia and asked that the order is taken to Strubbensvalley and I’ll collect there.

The lady called to say she spoke to her Manager and they’ll deliver at my place following day. Of which they did and even called me before they delivered to confirm if I’ll be home and I was impressed and happy with their service.

Now the problem started when I want to fit in the blinds and the sizes are the other way around. Height is the Width and the Width is the Height. I asked my niece and nephew to return them in Strubbensvalley. After 1hour of going back and forth with the department of the return, calling head office and so forth. The lady working there spoke to me over the phone because I’m currently out of town and upon explaining what happened, she said oh okay. They can leave the blinds it will be sorted.

2days later which is today, I receive a call from a lady saying she’s Duduzile fighting with me to say the sizes were captured in the correct way according to the sketch and she is sure that the lady that assisted me asked if the sizes are correct. I’m not sure why would she call me to speak on behalf of someone else or pretend to be someone else to me and she’s telling me she will take this up with head office. I don’t understand why I was told that this will be sorted only to be called 2days with someone who has no customer service whatsoever to tell me about the same head office that was called when the blinds were returned.

I find that builders Strubbensvalley is very *********** and unprofessional and this is totally not the first encounter I’ve had with them. Not only are my measurements wrong but the delivery was done at another store that I know no knowledge and to top it all and angry lady calls to fight with me and especially after I was told it will be sorted.