JH
Judy H
1 reviews | Active since May 2020
17 May 2020, 00:09
Angry
I had made a purchase with builders while I was pregnant,I failed to pick up my order cause I had delivered my baby. I was therefore handed over for not paying for a order I did not collect.
I went to the store to cancel the purchase and now suddenly they can’t trace and neither do they have the stock I don’t know what type of joke is this.
I’ve been in retail and they is no way things can’t be traced unless they’ve left the store Which is impossible because I didn’t collect the order
So please explain to me why on earth I should pay for goods I did not collect !!!!
Helpful (0)
Replies (1)0
Replies (1)Builders Warehouse's replyOfficial
17 May 2020, 12:03Hi Hayman,
Thank you for your feedback.
I am sorry for the service you received. This certainly isn't the type of service I want you to experience especially after having a baby. Congratulations to the new addition to your family.
I will need to address this matter and get to a resolution for you.
Please send me your order number and I will look into this for you.
Thank you for sharing your experience with me and I look forward to your response.
Take care and stay safe.
Regards,
Athena
Thank you for your feedback.
I am sorry for the service you received. This certainly isn't the type of service I want you to experience especially after having a baby. Congratulations to the new addition to your family.
I will need to address this matter and get to a resolution for you.
Please send me your order number and I will look into this for you.
Thank you for sharing your experience with me and I look forward to your response.
Take care and stay safe.
Regards,
Athena
Builders Warehouse's reply17 May 2020, 12:03
Official
Hi Hayman,
Thank you for your feedback.
I am sorry for the service you received. This certainly isn't the type of service I want you to experience especially after having a baby. Congratulations to the new addition to your family.
I will need to address this matter and get to a resolution for you.
Please send me your order number and I will look into this for you.
Thank you for sharing your experience with me and I look forward to your response.
Take care and stay safe.
Regards,
Athena
Thank you for your feedback.
I am sorry for the service you received. This certainly isn't the type of service I want you to experience especially after having a baby. Congratulations to the new addition to your family.
I will need to address this matter and get to a resolution for you.
Please send me your order number and I will look into this for you.
Thank you for sharing your experience with me and I look forward to your response.
Take care and stay safe.
Regards,
Athena
