JH
Judy H

1 reviews | Active since May 2020

17 May 2020, 00:09

Angry

I had made a purchase with builders while I was pregnant,I failed to pick up my order cause I had delivered my baby. I was therefore handed over for not paying for a order I did not collect.

I went to the store to cancel the purchase and now suddenly they can’t trace and neither do they have the stock I don’t know what type of joke is this.

I’ve been in retail and they is no way things can’t be traced unless they’ve left the store Which is impossible because I didn’t collect the order

So please explain to me why on earth I should pay for goods I did not collect !!!!

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply17 May 2020, 12:03
Official
Hi Hayman, 

Thank you for your feedback. 

I am sorry for the service you received. This certainly isn't the type of service I want you to experience especially after having a baby. Congratulations to the new addition to your family. 

I will need to address this matter and get to a resolution for you. 

Please send me your order number and I will look into this for you. 

Thank you for sharing your experience with me and I look forward to your response. 

Take care and stay safe. 

Regards,

Athena