***** and poor service

I ordered cupboard material that needed to be cut to size on Monday 13 April 2026. One of the employees gave me his number to check if the material was ready. When I called on Wednesday 15 April 2026 I was asked to pay the employee R300 an he would move my order forward. I refused and my order was only ready today. When my foreman went to collect my order the boards were not cut properly and was chipped. I called the manager and he requested that I bring back the boards. It seems like some type of ***** is happening and management is not aware of this. I have been purchasing from Builders for over 10 years and know most of the employees. I think this should be investigated as it is costing me money and time. My reputation is at risk as my client wants their cupboard which was supposed to have been fitted today.