Always Customers Problem

on Sunday 24th May, me, my wife and 2 children (under 3) decided to stop in for a quick purchase of mosaic tiles at the Builders Warehouse Oakdene branch. after purchasing over R5500 worth of mosaic in cash, we were made to wait almost 40 MIN for management to sort out our issue. I had paid the cashier the total in cash, had counted it out in front of her and she had done the same. I had received my slip and change and as I turned my back to walk out, I was called back to be told I had paid R200 short. it did not matter that I had even counted out the money in my own packet to prove I had paid the correct amount, but had to wait for them to cash up and call a more senior manager to assist, only to be told the issue was on the cashier as she had confirmed and rung up the amount....all this time my wife and children had to wait in a hot car as our children were sleeping because of the incompetence of their cashier and management system. why would I have even tried to short pay R200 on a R5500 CASH payment. it is ridiculous. I have done over R50000 worth of business with Builders over the last 2 weeks and constantly run into terrible, delayed service....WHAT IS YOUR PROBLEM???!!!!