JS
Jj S
1 reviews | Active since Oct 2021
04 May 2025, 05:11
After sales service
Builders cancelled my order. They said they could not reach me. They have a wrong cell no of me which I did not capture. They said they want to deliver 3x. They said I was not at home but I am working from home. They will refund me on my profile but the wrong amount is on my profile. Its been weeks now that I try to sort it out. The worst experience I had. Problem still not fixed. WILL NEVER BUY AT BUILDERS AGAIN. After sales client service suck
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Jj S's updateReviewer Update
04 May 2025, 05:22Another thing, while I was in Boksburg store last weekend to try to solve my issue, the store manager decided to speak in her language with a colleague that was assisting me as they try to figure out what the problem was regarding my wrong profile amount. I asked them to please speak English so that I also can understand. I thought the business language is English.
JS
Jj S's update04 May 2025, 05:22
Reviewer Update
Another thing, while I was in Boksburg store last weekend to try to solve my issue, the store manager decided to speak in her language with a colleague that was assisting me as they try to figure out what the problem was regarding my wrong profile amount. I asked them to please speak English so that I also can understand. I thought the business language is English.
Builders Warehouse's replyOfficial
04 May 2025, 09:04Hi Jj Smit,
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll have this looked into and we'll be in touch.
Kind regards,
AO
We'll have this looked into and we'll be in touch.
Kind regards,
AO
Builders Warehouse's reply04 May 2025, 09:04
Official
Hi Jj Smit,
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll have this looked into and we'll be in touch.
Kind regards,
AO
We'll have this looked into and we'll be in touch.
Kind regards,
AO