AFTER 2 YEARS WE STILL CANNOT CLOSE ACCOUNT

Me and my Husband had a builders account. We settled both accounts and both accounts now have a credit amount reflecting on them, it is not huge amounts but we would just like them to CLOSE the accounts and NOT SEND US MORE STATEMENTS.<br> <br> I requested this telephonically and was advised to send a e-mail did so, my last e-mail was send to them on 16 July 2015 and I AM STILL WAITING FOR FEEDBACK AND RESOLUTION, w.r.t. the matter.<br> <br> I mean really is that to much to ask in this country for service a simple thing to be done!!!