TP
Tristan P

1 reviews | Active since Dec 2016

20 Dec 2016, 12:58

Adverti*****t false

<p>I looked on the internet to see where I could get gas and have it delivered in Fourways area. It was advertised that builders express did this. After driving there and requesting gas, I was told by the manager on duty that they don't deliver. I then showed them the advertisment and they just said I should go to builders whathouse. Unhelpful and the staff had better things to do than help the client and would rather sit around the counters a have a long chat with each other. I won't be returning ever and in the past I have spent a lot of money there but will now take my business elsewhere. </p>

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply20 Dec 2016, 14:43
Official

Hi Tristan,

Thank you for your feedback.

I'm sorry to hear about your experience.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.


Kind Regards,

Tristan Kelly
Builders Customer Service Agent

Best regards,