1 reviews | Active since Nov 2018
Accusing of theft
My husband and I were at Builders warehouse Bedworthpark. He was taking his time browsing through everything and my back and legs started to get painful so i went down to just get a rest and came up and asked my husband to carry my handbag. We went and purchased the items, and when we walked out the security asked to search my handbag. I said it's fine but bring a women. One of the securities dressed in normal clothes accused me *****ing, and i asked him what did i put in my bag, he couldn't say. He had a big attitude accusing me of something i didn't do. The one security apologized, but the one accusing me of *****ing and didn't find anything in my handbag couldn't apologize. And i asked him is it because i am white, he said yes with an attitude. I hope that security got in big trouble.
Thank you for bringing this to our attention.
I am really sorry to hear the above, this is not the kind of experience we would ever want our customers to have when visiting our stores. We appreciate your feedback, I can understand how you must be feeling and would like an opportunity to bring correction to this sort of behaviour going forward.
I tried calling you earlier to discuss the concerns you mentioned, kindly note that I will have this escalated with our management in our store who will be in contact with you. Also, note that I will do a follow up with you during the course of the week to ensure that your matters are addressed effectively. Kindly note that we may need more information from you regarding the individual who was involved.
We have your details and we'll keep in contact with you.
Regards,
Joshua
Thank you for bringing this to our attention.
I am really sorry to hear the above, this is not the kind of experience we would ever want our customers to have when visiting our stores. We appreciate your feedback, I can understand how you must be feeling and would like an opportunity to bring correction to this sort of behaviour going forward.
I tried calling you earlier to discuss the concerns you mentioned, kindly note that I will have this escalated with our management in our store who will be in contact with you. Also, note that I will do a follow up with you during the course of the week to ensure that your matters are addressed effectively. Kindly note that we may need more information from you regarding the individual who was involved.
We have your details and we'll keep in contact with you.
Regards,
Joshua