1 reviews | Active since Mar 2009
ACCORDING TO BUILDERS WAREHOUSE - A MONTH HAS 7 DAYS....!!!!!
Yet again, we find Builders conducting themselves *****ulently at the expense of the customer. We received a voucher via sms on the 05 February. We tried to redeem the voucher on the 11th and 12th of February.
On both occasions we were told by builders warehouse staff that the voucher is invalid. It did not work. On both occasions I was told that it was my fault as the voucher expires within 30 days.
It amazes me.... 12-5 = 7..... So now we have been educated that a month consists of 7 days!! Who knew.
It probably never did and is just a *****ulent ploy to get us back into their store.
I contacted HO 3 times. and have sent 3 emails.
I was informed by the call centre rep, Vikile that the voucher expires at the end of the month that it was sent..... Um, duh, February does not end on the 10th....!!
I was informed on the phone that I have to send emails. Which I did.
What a waste of data, what a waste of airtime.
What the actual ****** hell....
STILL NO RESPONSE
I'm sorry for the experience you've had and the service you received.
Please allow me to follow up on this for you, and I will keep you updated.
Kind Regards
KD
I'm sorry for the experience you've had and the service you received.
Please allow me to follow up on this for you, and I will keep you updated.
Kind Regards
KD
What makes you different?
Why should I believe you?
What makes you different?
Why should I believe you?
I will have a look into this for you and keep you posted.
Regards
KD
I will have a look into this for you and keep you posted.
Regards
KD
I tried calling you, but it went straight to voicemail.
Can you please confirm if the card is under your name or a different name?
Regards
KD
I tried calling you, but it went straight to voicemail.
Can you please confirm if the card is under your name or a different name?
Regards
KD
Thank you so much for the above.
I will come back to you once I have further updates.
Regards
KD
Thank you so much for the above.
I will come back to you once I have further updates.
Regards
KD
Please be advised that can you send the birthday voucher code that you received from us including your date of birth. Thank you. Regards,
Asanda Mkentane
Lo and Behold....
It isnt a Birthday Voucher!!
It is part of your REWARDS Offering....
New Picture (44).png 35.79 KB
Please be advised that can you send the birthday voucher code that you received from us including your date of birth. Thank you. Regards,
Asanda Mkentane
Lo and Behold....
It isnt a Birthday Voucher!!
It is part of your REWARDS Offering....
New Picture (44).png 35.79 KB
I've escalated your complaint for you, and I'm currently awaiting feedback.
Please await feedback from myself to avoid confusion.
As soon as I receive an update, I will let you know.
Kind Regards
KD
I've escalated your complaint for you, and I'm currently awaiting feedback.
Please await feedback from myself to avoid confusion.
As soon as I receive an update, I will let you know.
Kind Regards
KD
I beg your pardon....
I know exactly what is going on and exactly with which 'customer care person).
3 x 'Customer Care' people. as follows...
1 x No response to emails. Vilile
1 x Doesn't read the email and thinks it's my birthday. Asanda
1 x Can't give me a feedback, because they can't get feedback. KD
According to Builders ADVERTISED loyalty program, we get 'money back', (which you build-in to your prices anyway).
What exactly is the problem?
Let me see, Builders Voucher Doesn't work.
The solution: Cancel the voucher and issue another one.
Anything else Builders Warehouse needs?
I beg your pardon....
I know exactly what is going on and exactly with which 'customer care person).
3 x 'Customer Care' people. as follows...
1 x No response to emails. Vilile
1 x Doesn't read the email and thinks it's my birthday. Asanda
1 x Can't give me a feedback, because they can't get feedback. KD
According to Builders ADVERTISED loyalty program, we get 'money back', (which you build-in to your prices anyway).
What exactly is the problem?
Let me see, Builders Voucher Doesn't work.
The solution: Cancel the voucher and issue another one.
Anything else Builders Warehouse needs?
As soon as I have an update for you I will let you know.
Regards
KD
As soon as I have an update for you I will let you know.
Regards
KD
I received a call today.... at 11am
"what store do I go to?"
"thanks, I'll get back to you"....
5 days and counting....
How is Builders still in business?
No feedback yet from anyone....
I received a call today.... at 11am
"what store do I go to?"
"thanks, I'll get back to you"....
5 days and counting....
How is Builders still in business?
No feedback yet from anyone....
Apologies for the delay.
We are currently awaiting feedback, and will update you once feedback is given.
Kind Regards
SM.
Apologies for the delay.
We are currently awaiting feedback, and will update you once feedback is given.
Kind Regards
SM.
Needless to say....
Nada.
Niks.
Nothing.
Needless to say....
Nada.
Niks.
Nothing.
I will follow up on this for you.
Kind Regards
KD
I will follow up on this for you.
Kind Regards
KD
Resolved
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