RP
Ryan P

1 reviews | Active since Mar 2009

14 Feb 2024, 12:50

ACCORDING TO BUILDERS WAREHOUSE - A MONTH HAS 7 DAYS....!!!!!

Yet again, we find Builders conducting themselves *****ulently at the expense of the customer. We received a voucher via sms on the 05 February. We tried to redeem the voucher on the 11th and 12th of February.

On both occasions we were told by builders warehouse staff that the voucher is invalid. It did not work. On both occasions I was told that it was my fault as the voucher expires within 30 days.

It amazes me.... 12-5 = 7..... So now we have been educated that a month consists of 7 days!! Who knew.

It probably never did and is just a *****ulent ploy to get us back into their store.

I contacted HO 3 times. and have sent 3 emails.

I was informed by the call centre rep, Vikile that the voucher expires at the end of the month that it was sent..... Um, duh, February does not end on the 10th....!!

I was informed on the phone that I have to send emails. Which I did.

What a waste of data, what a waste of airtime.

What the actual ****** hell....

STILL NO RESPONSE

0
Replies (16)
Builders Warehouse
Builders Warehouse's reply14 Feb 2024, 13:24
Official
Hi Ryan,

I'm sorry for the experience you've had and the service you received.

Please allow me to follow up on this for you, and I will keep you updated.

Kind Regards
KD 
RP
Ryan P's update14 Feb 2024, 13:28
Reviewer Update
That is what everyone has said so far.

What makes you different?

Why should I believe you?
Builders Warehouse
Builders Warehouse's reply14 Feb 2024, 13:31
Official
Hi  Ryan, 

I will have a look into this for you and keep you posted. 

Regards
KD 
RP
Ryan P's update14 Feb 2024, 13:49
Reviewer Update
Can you at least tell me when I can expect feedback or by when you will have feedback?
Builders Warehouse
Builders Warehouse's reply14 Feb 2024, 14:27
Official
Hi Ryan, 

I tried calling you, but it went straight to voicemail.

Can you please confirm if the card is under your name or a different name?

Regards
KD
Builders Warehouse
Builders Warehouse's reply14 Feb 2024, 14:38
Official
Hi Ryan,

Thank you so much for the above.

I will come back to you once I have further updates.

Regards
KD
RP
Ryan P's update15 Feb 2024, 14:32
Reviewer Update
This is what I got yesterday.....

Please be advised that can you send the birthday voucher code that you received from us including your date of birth. Thank you. Regards,

Asanda Mkentane



Lo and Behold....

It isnt a Birthday Voucher!!

It is part of your REWARDS Offering....
New Picture (44).png 35.79 KB
RP
Ryan P's update15 Feb 2024, 14:37
Reviewer Update
New Picture (44).png 35.79 KB
Builders Warehouse
Builders Warehouse's reply15 Feb 2024, 14:51
Official
Hi Ryan,

I've escalated your complaint for you, and I'm currently awaiting feedback.

Please await feedback from myself to avoid confusion.

As soon as I receive an update, I will let you know.

Kind Regards
KD 
RP
Ryan P's update15 Feb 2024, 15:07
Reviewer Update
Hi

I beg your pardon....

I know exactly what is going on and exactly with which 'customer care person).

3 x 'Customer Care' people. as follows...

1 x No response to emails. Vilile
1 x Doesn't read the email and thinks it's my birthday. Asanda
1 x Can't give me a feedback, because they can't get feedback. KD

According to Builders ADVERTISED loyalty program, we get 'money back', (which you build-in to your prices anyway).

What exactly is the problem?

Let me see, Builders Voucher Doesn't work.

The solution: Cancel the voucher and issue another one.

Anything else Builders Warehouse needs?


Builders Warehouse
Builders Warehouse's reply15 Feb 2024, 16:02
Official
Hi  Ryan,

As soon as I have an update for you I will let you know.

Regards
KD 
RP
Ryan P's update16 Feb 2024, 17:44
Reviewer Update
So WOW.

I received a call today.... at 11am

"what store do I go to?"

"thanks, I'll get back to you"....

5 days and counting....

How is Builders still in business?

No feedback yet from anyone....
Builders Warehouse
Builders Warehouse's reply16 Feb 2024, 18:08
Official
Hi  Ryan,

Apologies for the delay.

We are currently awaiting feedback, and will update you once feedback is given.

Kind Regards
SM.
RP
Ryan P's update19 Feb 2024, 12:40
Reviewer Update
I received a phone call from Builders on Saturday telling me that the representative is sending me a voucher by email.....

Needless to say....

Nada.
Niks.
Nothing.


Builders Warehouse
Builders Warehouse's reply19 Feb 2024, 13:53
Official
Hi Ryan, 

I will follow up on this for you. 

Kind Regards
KD 
RP
Ryan P's update20 Feb 2024, 22:28
Reviewer Update
Thank You
Resolved