Absolutely terrible nauseating service from builders warehouse in cape city

I have had it with builders warehouse and their appalling service. I've placed order an online order on the 30th November and had to phone numerous times after them each time it's a different delivery day. Sunday I was informed there's no stock of a particular product which means they either **** about the delivery day or they sold the product. The lady at the store then did a refund which was fine and I was then advised the full order of what is left in stock is in the trolley ready to be shipped out Monday. Monday came and no delivery Once again. The order Finally came Tuesday and the delivery guys informed me there's no stock of a paint that I ordered. What type of service is this?? Unprofessional no communication or whatsoever!!! I had to phone again after them so once again they sold the product because I was advised on Sunday everything is there. The guy working at the store Irefaan is so arrogant when he called me and I said do a refund I don't have the time to wait for paint anymore he didn't even wait for me to finish and dropped the call I ended up phoning back to inform him to not do the refund to my profile but rather to the card that it was paid from like it was done on Sunday and he said no they can't do it like that but yet it was done that way blatantly spewing lies. Now I got call from Complaints dept because I've laid a complaint and he said I would have to go into a branch to be able to do that. What a bunch of *******!!!!! I must now waste more money and energy on getting my own money back because they are *********** the whole reason for doing things online its because its convenient and all you you have done is inconvenience me. Not to mention me having to take of two days leading to unpaid days waiting for an order that never arrived!!! I want to know how you are going to solve this issue because im not going to a branch for no reason i dont want anything to do with builders or their online profile. If i could rate this servive a -0 i would. The way they treating this it's almost like its a free service or one haven't paid but they got their money already sies!!! Ref nr is4rfr