Absolutely pathetic

I am absolutely disgusted by the pathetic service at Builders BEX Potchefstroom. I bought a brand-new Trimtech 900W Trimmer, which failed after just a single day of use. When I brought it back, I was forced to hand it in for repairs on 16 September 2026 (Repair ***).

For an entire month, my gardening staff have had to cut my grass entirely by hand because we were left without a machine. Today (16 October), after waiting a full 30 days, I went into the store to demand answers, only to find out that the machine was never even sent away for repairs. It has been sitting gathering dust in their store for a solid month due to pure negligence.

This is a direct violation of consumer rights. Under Section 56 of the Consumer Protection Act, I am entitled to a working product, yet Builders Potchefstroom chose to waste my time and display complete incompetence. Keeping a customer's product for a month without taking a single step to fix it is unacceptable.

Avoid this branch if you expect any form of accountability or after-sales service. Absolutely pathetic.