ABSOLUTELY HORRIFIC AND PATHETIC AFTERSALES CUSTOMER SERVICE FROM BUILDER'S WAREHOUSE BOKSBURG

I have never experienced this level of incompetence and lack luster attitude from a retailer in my entire life of shopping. To Start my story, I had the dubious privilege of buying a washing machine (DEFY) from Builder's flagship store at Boksburg on Saturday (12/10/2019). The washing machine was delivered on (16/10/2019), after almost 4 days. I live just 500 meters from their store and hence I chose to buy from there. While I was there, another customer warned me about buying any sort of electronic devices from Builder's, as according to him, after sales service is virtually non-existent, an advice that I should have taken very seriously. Unfortunately, the washing machine that was delivered was faulty and now am in the mess of sorting the issue out. I went to Builder's Boksburg on Saturday and I was told that they will replace it on Monday (21/10/2019) by 0900. This is after almost 9 days after I bought this machine. Till now, no one has called me regarding this. How absolutely pathetic and CHEAP!!! If you call their call center, the agent talks about something and promise that you can expect a call within 5 minutes, but never gets that promised call. Why LIE???? If this is the so called flagship store, I feel sad for this organisation. Through the Hellopeter platform I would request Builder's Warehouse to honor the word that was given to me or at least take the junk away from my house at the earliest.