Absolutely Disgusted with Builders Warehouse Strubensvalley

I am beyond disappointed with the service from Builders Warehouse, Strubensvalley. This is now the fourth time they’ve messed up a delivery, despite me spending over R50,000 in the last few days. I placed and paid for an order on Monday, with a promised delivery by Wednesday. On Wednesday morning, I was told by Asize that the delivery was being loaded and would arrive before 1PM. At 2PM, I called again and was told by Beauty that the ceiling boards weren’t even in stock! How do you take an order and payment without checking stock availability? To make matters worse, Beauty said the boards were only ordered that morning and couldn’t confirm when they’d arrive. Had I known this, I could’ve gone elsewhere and avoided wasting another day. I also had to pay contractors who sat around waiting for materials that never came. This is disgusting service. I want my materials delivered immediately or a full refund. I deeply regret supporting Builders Warehouse and believe the time has come to stop giving them the benefit of the doubt for poor service. I think it is time I start taking my business elsewhere and advising everyone I know not to go to Builders Warehouse. They clearly don't care about service despite customers paying huge amounts of money with them.