A manager's ILLOGICAL reasoning about a R699 fan.

On 13.12.2024 I bought a 45cm Goldair 3 in 1 fan for R699, from Builders Warehouse WILLOWBRIDGE. I've noticed that when switching it on, it makes a knocking / vibrating sound, which is very irritating. I also noticed that the middle part, which connects the top and bottom, is cracked. I called *** this morning, the lady took all my details and description down. Sometime after that, I received a call from Yashiem/Hashiem, who also took the same details down and spoke with his manager and the feedback I got was that the fan needs to be booked in for 21 WORKING DAYS so that the fan can be checked out. I said to him this doesn't make any sense to take a fan back for more than a month. What must I do WITHOUT a fan for more than a month in the middle of summer?? There was a reason why I bought a fan IN SUMMER!! For a R699 fan, NOT EVEN a R30k item, this managers' reasoning is completely nonsensical. It DOESNT make any sense. TERRIBLE SERVICE for such a SIMPLE item. This is really pathetic. Thank God I didn't spend a few thousand rands on a bigger item!!!!!