6+ WEEKS FIGHTING FOR REFUND

I ordered items online from Builders Warehouse on the 2nd February 2022. When I wanted to check the status of my delivery online, it said "expired" and "not paid". I contacted the customer service team to ask for a refund , because I had decided to go and purchase the items as I could not wait any longer. I sent my proof of payment, was asked to send an interim statement - did that , was asked to send my customer profile number- did that - all in separate emails with NO REPLIES when I followed up to check on the status of my refund. Here I am still waiting for my R3000+ refund, they said it would reflect yesterday - you've had my money for 6 weeks now, I would like a refund! Contacted Bonita Bewee, Marci Brand, Fionca van Wyk, Nomvuyo Batala and Mihlali Jacob's- how many people does it take to process a refund??