-5* should be a rating

Don't shop at Builders Warehouse Constantiaberg!

I have tried both instore and online shopping via this branch and both transactions had issues.

In store I bought Burglar bars. The salesperson said they did not have *****s in stock and said I should go to Buco instead. I get to Buco and I'm told that the bars come with *****s and their salesperson shows me there's a pack of *****s under the cardboard cover. I drive back to Builders Warehouse and all this salesperson does is rip a pack of *****s from another unsold burglar bar and gives it to me. No oh **** or apologies even. Just out to inconvenience the next customer who will buy the one on the shelve and come home to find it doesn't have *****s.

So now they don't have the safety gate I want in store. So I order it online, but surprisingly it's shipped from the Constantiaberg store anyway. I added on installation services only to pay and be told the installation is outsourced and the company can only install in 3 WEEKS TIME. **** I wish I knew that before, nonetheless I book the installation at a set time per my complex rules. The installer shows up 3 hours late and then does not have material needed to hang the gate. They disappear apparently to the hardware and send me a quote for a further R1050 - now follow this a standard gate installation already costs R1350 they asking for another R1050 meaning the install is now set to cost almost twice what the gate costs.

I call builders and explain that even if I were to pay extra they've showed up so late that one cannot drill at my property until the following Monday. Builders agree to refund my installation fee this was at 4pm when one of their manager's Colin called me back.

Only I never heard of Colin following that call. And instead heard back from a Nomsa who works in their contact centre. I had to send a bank stamped proof of payment, my ID and fill all my life history on a form - surprisingly didn't need a vile of blood.

So you'd think after all that I could get my refund. No no not at Builders Warehouse Constantiaberg. I've heard every excuse from them not having received the refund from the supplier, to having received it but it not reflecting to the latest they have an ongoing IT issue and cannot place the funds back in my Builders Account.

Now we all encounter IT challenges from time to time, but it should not be this difficult to come up with a contingency. Make an exception and refund via EFT, offer a cash refund anything at this point would be more helpful than have to constantly call and ask for an update and they don't even have the ***** to give you a time line of how much longer you'll have to wait.