3 weeks, R350 heater - wecare@builders not so much

I first contacted Builders on 21 August via e-mail (failing to get a direct number for the Stellenbosch store) re an Econoheat panel heater for an office at work. <br> I received a quote on the same day, which I accepted and generated an order number which was also sent to Dorothy on the same day. I also received an order agreement which I completed and sent back on Monday 24 Aug.<br> On Tue 25 Aug the stock was not yet booked out against our account.<br> I received an invoice on Monday 31 Aug and told Dorothy I will collect the next day.<br> Upon arriving at the Stellenbosch store on Tue 1 Sept they (also manager Kenny May) had no idea of a heater being booked out or any knowledge of a Dorothy Fransman.<br> After calling the call centre from the store, it was arranged that the heater will be delivered to my office on 2 Sept. It was booked out at the Somerset West store, but Dorothy did not think to let me know.<br> Since then I have had no luck in receiving my heater.<br> I have also had very little luck in receiving an answer from Dorothy or anyone (3 people from Builders copied continuously) from Builders.<br> I've now tried a last time to get a response from Builders via e-mail.