3 tomes on a row confusion
Never order or but from Builders Express Shelly Beach. I ordered 2 ceiling fans received 1. I received a whats app with stock in all stores in SA. I bought another one from Bloemfontein. Collecting the 1 on Shelly on Saturday. Also bought items to value of R4500. TO BE COLLECTED on Monday by the builder. NO ITEMS WAS MARKED SOLD AND PUT ASIDE. When my builder arroved it was chaos. ON HIS EXPENSE HE HAD TO DRIVE TO ANOTHER BRANCH AFTER THEY GAVE HIM A VOUCHER! The other store did not have the right colour I had to settle for 2nd best. When my electrician opened the ceiling fan in box BRAND NEW...the fanhead was broken inside the silinder. I phoned and told them and had to wait another 2 days fir the inspection guy. HE got lost and arrived an hour late. I missed another appointment. On arrival he said he would take it and expected me to drove all the way to their store on Shelly to collect a credit. They SHOULD have send hom with another ceiling fan and just exchanged it. His excuse after 7 calls to try and direct him....he have not come this way in years. I suspect this mand to be 78years .
Thank you for your feedback.
Firstly allow me to apologize for the poor service experienced at our store (Builders Express South Coast). This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store. We will ensure that your feedback is taken to the relevant departmental manager to address.
Regards,
Bronwynne Nel
Thank you for your feedback.
Firstly allow me to apologize for the poor service experienced at our store (Builders Express South Coast). This is definitely not the type of experience, we want our customers to have. I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you, our valued customer, have an exceptional shopping experience in store or when calling our store. We will ensure that your feedback is taken to the relevant departmental manager to address.
Regards,
Bronwynne Nel