2 Stars saved my day.

I would like to thank a few staff members at BWH the Glen, for the exceptional service they provided. I called the branch to find out about stock availability as recently what shows as "in stock" on their website isn't necessarily in stock at the branch. After I received poor service from a gentleman(Thulani) in the gardening department who put me on hold for 15 min whilst he continued to talk to other people in the back ground and then when I called back just dropped my phone call and then refused to take my calls, I was fuming. Unfortunately the Lady who answers the phones at the switchboard(Comfort) took all the brunt of my venting, after the Thulani episode and she dealt with me in an exceptionally professional manner. Firstly I would like to applaud her for her calmness and professionalism in this trying situation, secondly I would like to apologies to her for venting at her and raising my voice. She managed to put me in touch with another amazing person called Lucas who then assisted me in answering my query as well as put the item I was looking for aside for me to come and collect and he followed up with me afterwards to make sure I got my item. Now that is customer service that makes me want to deal with BWH again. After the Thulani incident I almost vowed never to step foot in another BWH, but the service I received from these 2 individuals made sure that I will definitely use BWH again. I cant thank them enough for their assistance, I know this seems like something so simple, but in a world where I feel customer service is just non existent anymore, companies don't care about their customers anymore and where us as customers are often left feeling frustrated and upset, these are the people that restore my faith in customer service industry. So thank you very much.