ZB
Zeyn B
1 reviews | Active since Dec 2010
06 Oct 2024, 17:19
1 month and still no refund for builders warehouse website fault when doing online purchase
It's been 1 week since I posted on hello Peter requesting builders warehouse to refund my money. Which it makes it now a total of 1 month since I'm waiting. How *********** can such a large retail store be to do such a trivial thing. Doing an online purchase on their website has been an absolute nightmare, as well as the staff. Do I have to beg for my own money?
Helpful (0)
Replies (3)0
Replies (3)
Builders Warehouse's replyOfficial
07 Oct 2024, 08:59Hi Zeyn,
I'm sorry that you've not yet received your refund.
I will follow up on this for you.
Kind Regards
KD
I'm sorry that you've not yet received your refund.
I will follow up on this for you.
Kind Regards
KD
Builders Warehouse's reply07 Oct 2024, 08:59
Official
Hi Zeyn,
I'm sorry that you've not yet received your refund.
I will follow up on this for you.
Kind Regards
KD
I'm sorry that you've not yet received your refund.
I will follow up on this for you.
Kind Regards
KD
ZB
Zeyn B's updateReviewer Update
10 Oct 2024, 11:29KD has not contacted me or anyone else from Builders. I have been phoning to enquire. Still no refund done and now the money that was on my builders account profile is not there anymore. This has been the worst online purchase ever and I guarantee to you this is the last time I am buying from them.Rather go to Leroy Merlin. Better prices and good customer service. Builders forces you to keep an amount in your builders account rather than refund you. That is why the purposely let your online purchases fail
ZB
Zeyn B's update10 Oct 2024, 11:29
Reviewer Update
KD has not contacted me or anyone else from Builders. I have been phoning to enquire. Still no refund done and now the money that was on my builders account profile is not there anymore. This has been the worst online purchase ever and I guarantee to you this is the last time I am buying from them.Rather go to Leroy Merlin. Better prices and good customer service. Builders forces you to keep an amount in your builders account rather than refund you. That is why the purposely let your online purchases fail
Builders Warehouse's replyOfficial
12 Nov 2024, 10:05Hi Zeyn,
I trust you are well.
Can you kindly advise if your query has been resolved?
Regards
KD
I trust you are well.
Can you kindly advise if your query has been resolved?
Regards
KD
Builders Warehouse's reply12 Nov 2024, 10:05
Official
Hi Zeyn,
I trust you are well.
Can you kindly advise if your query has been resolved?
Regards
KD
I trust you are well.
Can you kindly advise if your query has been resolved?
Regards
KD