Worst System Ever

I got to Built It in Amalinda East London at 13:05 and left there at 15:25.I had with me my plumber with a list of things we wanted from a quotation that was done a week or 2 ago by the very same person that assisted us, Lukhanyo. So they go around picking up the items while await patiently. 50minutes later they are done picking up the items. Lukhanyo insist that he has to make changes on the quotation from his system. He also had to take out pipes that I was not going to purchase due to capacity. He takes his own time complaining about the PC he was using eventually changes to another. Am already annoyed because it's way over an hour since we have been in the store. Eventually at 14:17 he takes his quotation to the till. He shows me the amount of what I will be paying. Am shocked because pipes have not been included but I still had to pay R7210.47. I don't really complain so I pay it. Then another guy comes in to check the goods against the slip that we have been given, one by one. I leave them to it and went and got something to eat, I ate and went back. Only to find they are still at it. I ask them what's the hold up it's nearing 15:00 at that time. The guy tells me the slip does not tally with the actual goods, some things are listed some are not. I get furious and ask them to call the manager. He comes , listened to what I had to say then responded by saying Lukhanyo must solve it and left. That was his 2 cent worth of solving the matter. Am shocked by his intervention. Only to find I have been charged for the pipes that I had indicated I no longer need. An extra amount of R2122.02. They run around not really knowing how to rectify it. The manager is just chilled on his chair.

My question is, since Build It is a franchise are their systems this flawed?