SW
Siyabonga W
1 reviews | Active since Jul 2024
07 Jul 2025, 15:59
Very bad service
Very bad service from in-store and delivery people, very disappointed
Helpful (0)
Replies (4)0
Replies (4)
Build It's replyOfficial
07 Jul 2025, 16:23Good day Siyabonga,
Thank you for reaching out to Build it Customer Care. We truly appreciate you bringing this matter to our attention. As per our previous communication, I wanted to assure you that your complaint has been escalated to the store. We are diligently working on this and will provide you with a detailed response via email as soon as possible. Thank you for your patience and understanding.
Thank you for reaching out to Build it Customer Care. We truly appreciate you bringing this matter to our attention. As per our previous communication, I wanted to assure you that your complaint has been escalated to the store. We are diligently working on this and will provide you with a detailed response via email as soon as possible. Thank you for your patience and understanding.
Build It's reply07 Jul 2025, 16:23
Official
Good day Siyabonga,
Thank you for reaching out to Build it Customer Care. We truly appreciate you bringing this matter to our attention. As per our previous communication, I wanted to assure you that your complaint has been escalated to the store. We are diligently working on this and will provide you with a detailed response via email as soon as possible. Thank you for your patience and understanding.
Thank you for reaching out to Build it Customer Care. We truly appreciate you bringing this matter to our attention. As per our previous communication, I wanted to assure you that your complaint has been escalated to the store. We are diligently working on this and will provide you with a detailed response via email as soon as possible. Thank you for your patience and understanding.
SW
Siyabonga W's updateReviewer Update
07 Jul 2025, 17:28Thank you for the feedback, I was called by a *** but they did not speak and eventually hung up, I guess it was for the records as you will want proof that I was contacted.
SW
Siyabonga W's update07 Jul 2025, 17:28
Reviewer Update
Thank you for the feedback, I was called by a *** but they did not speak and eventually hung up, I guess it was for the records as you will want proof that I was contacted.
Build It's replyOfficial
08 Jul 2025, 08:21Hi Siyabonga, I wanted to update you on the situation we discussed yesterday, I escalated the matter and spoke with Thabo regarding your situation. He confirmed that he was unaware of the issue but assured me that he would get in contact with you promptly. I am not sure what happened with him contacting you; it could have been network issues. Rest assured, I will follow up again this morning to ensure everything is on track.
Thank you for your patience and understanding.
Thank you for your patience and understanding.
Build It's reply08 Jul 2025, 08:21
Official
Hi Siyabonga, I wanted to update you on the situation we discussed yesterday, I escalated the matter and spoke with Thabo regarding your situation. He confirmed that he was unaware of the issue but assured me that he would get in contact with you promptly. I am not sure what happened with him contacting you; it could have been network issues. Rest assured, I will follow up again this morning to ensure everything is on track.
Thank you for your patience and understanding.
Thank you for your patience and understanding.
Build It's replyOfficial
08 Jul 2025, 08:21Hi Siyabonga, we will follow up with Build it Matsulu. I note *** is not listed as Build it Matsulu. Regards Build it Customer Care
Build It's reply08 Jul 2025, 08:21
Official
Hi Siyabonga, we will follow up with Build it Matsulu. I note *** is not listed as Build it Matsulu. Regards Build it Customer Care