HD
Hlengiwe D
1 reviews | Active since Apr 2025
24 Apr 2026, 13:23
Urgent Assistance Required – Door Cannot Be Opened
I am truly not happy with the service from Cashbuild. We bought a door, but the wrong door was delivered. After we informed them about the mistake, they replaced it with another door. However, we are now unable to open it because the key does not work properly.
They came to check the problem and said the key was the issue. Now when we call again, they are saying the problem is that the door was not installed correctly, which is different from what we were told before.
It has now been 5 days and we are still unable to open this door. This situation has been very frustrating, and we would really appreciate it if the issue could be resolved as soon as possible.
Helpful (0)
Replies (3)0
Replies (3)
Build It's replyOfficial
24 Apr 2026, 14:38Good day Hlengiwe, thank you for taking my call. Your message is received and acknowledge. We will follow up with the store keep you updated.
Build It's reply24 Apr 2026, 14:38
Official
Good day Hlengiwe, thank you for taking my call. Your message is received and acknowledge. We will follow up with the store keep you updated.
HD
Kindly please provide feedback as soon as possible regarding our complaint. Our door is still not opening and it has now been five days without any resolution.
I am very disappointed with the service we have received. Your customer service agents have been very unhelpful. Someone called earlier and said they would call us back, but we are still waiting.
Today my mother had to explain the issue several times on the phone, but the lady assisting her did not seem to pay attention or take the matter seriously.
We feel extremely frustrated and disappointed with how this situation has been handled. Please treat this matter as urgent and provide a solution immediately.
Here are the number +27 (31) ***
Hlengiwe D's updateReviewer Update
24 Apr 2026, 15:11Kindly please provide feedback as soon as possible regarding our complaint. Our door is still not opening and it has now been five days without any resolution.
I am very disappointed with the service we have received. Your customer service agents have been very unhelpful. Someone called earlier and said they would call us back, but we are still waiting.
Today my mother had to explain the issue several times on the phone, but the lady assisting her did not seem to pay attention or take the matter seriously.
We feel extremely frustrated and disappointed with how this situation has been handled. Please treat this matter as urgent and provide a solution immediately.
Here are the number +27 (31) ***
HD
Hlengiwe D's update24 Apr 2026, 15:11
Reviewer Update
Kindly please provide feedback as soon as possible regarding our complaint. Our door is still not opening and it has now been five days without any resolution.
I am very disappointed with the service we have received. Your customer service agents have been very unhelpful. Someone called earlier and said they would call us back, but we are still waiting.
Today my mother had to explain the issue several times on the phone, but the lady assisting her did not seem to pay attention or take the matter seriously.
We feel extremely frustrated and disappointed with how this situation has been handled. Please treat this matter as urgent and provide a solution immediately.
Here are the number +27 (31) ***
Build It's replyOfficial
28 Apr 2026, 10:25Dear Hlengiwe, On behalf of your mother Joyce, I wanted to let you know that I attempted to reach both of you this morning to share an update from the store, but unfortunately, there was no answer on either phone. Please see below for the store's response regarding the issue. We appreciate your patience and we trust the matter is resolved.
Build It's reply28 Apr 2026, 10:25
Official
Dear Hlengiwe, On behalf of your mother Joyce, I wanted to let you know that I attempted to reach both of you this morning to share an update from the store, but unfortunately, there was no answer on either phone. Please see below for the store's response regarding the issue. We appreciate your patience and we trust the matter is resolved.