BJ
Boniswa J
1 reviews | Active since Nov 2019
17 Sept 2021, 17:37
Terrible service
Very very disappointing service at build it Orkney, i bought a door handle yesterday afternoon and only to find out that my mom also bought i handle when i returned it today the manager said 10% should be taken from the refund and that's was the rediculous thing ive ever heard. I bought staff from different shop returned them and never experienced such. Build it Orkney service really sucks i will never ever set my foot in that place that rob people off their monies
Helpful (0)
Replies (7)0
Replies (7)
Build It's replyOfficial
17 Sept 2021, 17:52Hi Boniswa, Thank you for bringing this matter to our attention, please give me consent to share your details with the owner and manager of the store so I may escalate this matter for your. Thanks and regards Tamara @ Build it Customer Care
Build It's reply17 Sept 2021, 17:52
Official
Hi Boniswa, Thank you for bringing this matter to our attention, please give me consent to share your details with the owner and manager of the store so I may escalate this matter for your. Thanks and regards Tamara @ Build it Customer Care
BJ
Boniswa J's updateReviewer Update
17 Sept 2021, 18:35Hi Tamara, thanks for your reply. Im not what info do you need in order to escalate the matter
BJ
Boniswa J's update17 Sept 2021, 18:35
Reviewer Update
Hi Tamara, thanks for your reply. Im not what info do you need in order to escalate the matter
BJ
Boniswa J's updateReviewer Update
17 Sept 2021, 18:36Meant not sure what info
BJ
Boniswa J's update17 Sept 2021, 18:36
Reviewer Update
Meant not sure what info
BJ
Boniswa J's updateReviewer Update
18 Sept 2021, 07:48Tamara i give you a full consent to escalate the matter with the manager and i really want the R102 back they ****** off me for returning an unopened item with a receipt.They actually took more than 10% because the door handle actually cost R589.50. I am very unhappy about the whole situation
BJ
Boniswa J's update18 Sept 2021, 07:48
Reviewer Update
Tamara i give you a full consent to escalate the matter with the manager and i really want the R102 back they ****** off me for returning an unopened item with a receipt.They actually took more than 10% because the door handle actually cost R589.50. I am very unhappy about the whole situation
Build It's replyOfficial
18 Sept 2021, 10:25HI Boniswa, Thanks I will email you on the email address provided, please respond to me by email. Once I have your documents, I will then escalate this with the owner and managers, thanks and regards Tamara @ Build it Customer Care
Build It's reply18 Sept 2021, 10:25
Official
HI Boniswa, Thanks I will email you on the email address provided, please respond to me by email. Once I have your documents, I will then escalate this with the owner and managers, thanks and regards Tamara @ Build it Customer Care
BJ
Boniswa J's updateReviewer Update
18 Sept 2021, 10:29Alright ill do so i have a bank statement as proof of purchase
BJ
Boniswa J's update18 Sept 2021, 10:29
Reviewer Update
Alright ill do so i have a bank statement as proof of purchase
Build It's replyOfficial
18 Sept 2021, 10:39Hi Boniswa, Please do not respond here.
Build It's reply18 Sept 2021, 10:39
Official
Hi Boniswa, Please do not respond here.