Terrible service!

I bought material at Build It Lichtenburg, North West on the 29th of December 2025, and was told that the material would be ready for collection only on the 30th of December. I arrived at the shop on the 30th of December like I was told. Only to find that my material wasn't ready and was given lots of excuses. I had hired transport to go collect the material and paid a fee for it. Now I've lost that money. Terrible customer service!🚮