Rotten Service

Rotten Service

I bought goods at build it Somerset East on the 20th July 2018. Amongst the items I bought was Melamine Board White ×6. I was under the impression that they will cut the boards for me into sizes to do a fitted kitchen. Well that's what I was promised. Secondly the salesman told me that their machine was broken at the moment but the company uses an outsourced carpenter to do the cutting. I agreed to this as this person was a normal contracted for build it, I mean the salesman called the carpenter using build it's phone and everyone at the store that day heard him speak to the carpenter. To make a long story short it was not done to my satisfaction. So I went to the branch and explained my situation. Guess what happened, the salesman denied that he told me about the outsourced carpenter they use. He denied everything and basically said I'm sucking this information from my thumb. Next the manager came out and he arranged for build it to collect these boards. This was done on the 8th August 2018. The company was suppose to send the boards back to the carpenter who I had to pay to cut the boards in the first pace. Mind you! So eventually I got the carpenters phone number and phoned him because since I returned the boards build it never phoned me to tell me what's happening I had to phone them for information. So now the carpenter told me that build it never send the boards back to him it's still at the store so he is unable to help me at the moment.

I feel that I have been mislead and given horrible service in this regard. What am I suppose to do now because by the looks of things my money has been thrown in the water! Paid R3700 for something that I don't have...hows that customer service for you? It's aready a month later to this date.