****** because they refuse to deliver our items that were paid for fully more than 12 months ago

I would to lodge a complaint against Build It – Mitchells Plain, for failing to fulfilling the transaction obligation.

A cash sale conducted on the 14 of August 2019 at 10:34:43 (INV698539) for building material was not honerd by the store.

Due to misplacing the cash receipt Thabo Siwa, the customer question (my Father) was unable to collect the items as per instruction from the store.

He fortunately managed to locate the original receipt in August 2020 and went on to present it to the stores management.

During this time in August 2020, when he attempted to collect the items a colourd lady (manager), was not uncooperative and after a lengthy struggle with her she abruptly promised him a call back,

Her reason for the call back was because she needed to locate the items by performing internal enquiries with the relevant departments, however she never made contact with the customer.

Yesterday on the 6 of January 2022 I made contact with the store and spoke to Manager Yusuf Coovavia, who promised to do exactly what his colleague before him failed to do.

My problem with this, is that Yusuf avertedly refused to commit a tangible time line. All he could say is he’ll get back to us In couple of days.

I am sure anyone can appreciate and understand the urgency of the matter and our reluctance due to loss of confidence in the processes of the store.

Asking us to continue waiting for an unknown time is unacceptable, after waiting for feedback more than 5 months and more.