Poor Service and Lack of Communication Regarding My Tile Order

On 27 October 2025 at 15:42, I purchased and paid for tiles. I was later informed that there were not enough tiles in stock and that an order would have to be placed. Since then, I have been waiting for feedback, but to this day, no one has contacted me to update me on the status of my order.

I followed up with the sales representative, who told me she had spoken to the manager and was waiting for feedback. Unfortunately, I never received any updates. When I contacted the store again today, I was told that my order was only placed today, more than a week later.

I have tried several times to speak to the store manager directly, but each time I am told that they are either out or in a meeting. No one has ever returned my calls. This level of service is unacceptable. I have been patient and understanding, but the lack of communication and delay is extremely disappointing.