FM
Funeka M
1 reviews | Active since Aug 2021
31 Aug 2021, 12:11
Poor service
I'm extremely angry and frustrated with Build It Highway Mdantsane with their pathetic service. Do these people even get training on how to deal with customers! I've been waiting on a delivery of materials and don't get any assistance when following up. All they do is send you from pillar to post before pretending they can't hear you and drop the phone. The guy answering the phones needs to be dealt with!
Helpful (0)
Replies (4)0
Replies (4)
Build It's replyOfficial
31 Aug 2021, 12:52Hi Funeka, Thank you for bringing this matter to our attention, we are extremely disappointed to hear about your experience and we will follow up with Mdantsane Build it and give you feedback. Please give us consent to share your contact details with Mdantsane Build it owner and managers? Thanks and regards Tamara @ Build it Customer Care
Build It's reply31 Aug 2021, 12:52
Official
Hi Funeka, Thank you for bringing this matter to our attention, we are extremely disappointed to hear about your experience and we will follow up with Mdantsane Build it and give you feedback. Please give us consent to share your contact details with Mdantsane Build it owner and managers? Thanks and regards Tamara @ Build it Customer Care
Build It's replyOfficial
31 Aug 2021, 13:16Hi Funeka, Thanks for your details, Julian the manager will call you and assist with your delivery. Regards Tamara@ Build it Customer Care
Build It's reply31 Aug 2021, 13:16
Official
Hi Funeka, Thanks for your details, Julian the manager will call you and assist with your delivery. Regards Tamara@ Build it Customer Care
FM
Funeka M's updateReviewer Update
31 Aug 2021, 17:09 An appreciation shout out to Tamara (Build It customer care controller) and Brad (from Build It Mdantsane)
Thank you for your professional and swift action in salvaging the situation and turning my customer experience into a positive one!!!
I am assured that this was a once off incident. My confidence in Build It has been restored and look forward to dealing with them in the future.
Thank you for your professional and swift action in salvaging the situation and turning my customer experience into a positive one!!!
I am assured that this was a once off incident. My confidence in Build It has been restored and look forward to dealing with them in the future.
FM
Funeka M's update31 Aug 2021, 17:09
Reviewer Update
An appreciation shout out to Tamara (Build It customer care controller) and Brad (from Build It Mdantsane)
Thank you for your professional and swift action in salvaging the situation and turning my customer experience into a positive one!!!
I am assured that this was a once off incident. My confidence in Build It has been restored and look forward to dealing with them in the future.
Thank you for your professional and swift action in salvaging the situation and turning my customer experience into a positive one!!!
I am assured that this was a once off incident. My confidence in Build It has been restored and look forward to dealing with them in the future.
Build It's replyOfficial
31 Aug 2021, 17:15Hi Funeka, Many thanks for your feedback and thanks for your loyalty and support to Build it. We value you as our customer and look forward to building a strong relationship with you. Have a great day and all the best with your building project. Thanks and regards Tamara @ Build it Customer Care
Build It's reply31 Aug 2021, 17:15
Official
Hi Funeka, Many thanks for your feedback and thanks for your loyalty and support to Build it. We value you as our customer and look forward to building a strong relationship with you. Have a great day and all the best with your building project. Thanks and regards Tamara @ Build it Customer Care