Poor product Quality and Poor Customer Service.

I'm writing to express my extreme disappointment and frustration with the unprofessional and disrespectful treatment I received at the Build It Umkomaas branch. I've never encountered such a lack of customer care in my life.

I purchased a steel rank from your store less than a month ago, and it broke while being used for its intended purpose—raking grass. It shows clear signs of rast, and I requested an exchange. However, the managers not only refused to assist me but also resorted to name-calling and were dismissive throughout the interaction.

Compounding the issue: - They demanded a receipt I never received, as the purchase was made using a quote provided by Build It and a payment was made. - They claimed the quote wasn't on their system, and the transaction had "disappeared." - The most baffling part was their complete lack of customer service. They asked irrelevant questions like, "What was the rank being used for?" as if the purpose of a grass rank wasn't obvious. When I explained, they shifted blame to "mishandling."

It's disheartening that Build It Umkomaas seems focused on taking payments without standing behind the quality of their products or respecting their customers. I hope you take immediate action to address this unacceptable behavior and improve the customer experience at your branch.

I look forward to a resolution and a more respectful interaction going forward.