Poor Customer Service at Build it Umkomaas

I am very, very disappointed with Build it Umkomaas their service is POOOOOR under the new management. As regular customer of this build it I have build 4 houses from foundation to roof from 2017 till week back i was their loyal customer. On the 18/07/2021 I did quotation over the phone which was sent to me via email and i paid for it same time,unfortunately I wasn't able to go and collect the items i bought as i was preparing for my mums funeral. So last week I went to store to buy jojo tank,geyser,water pump and other items and i requested that since i didnt take the items i bought in August they must minus that amount of R1760 from the 11k which the items i was buying was. I was told the items were invoiced and Ndu the sale person who i normal deal with mistakely put C&C instead of DEL so to them this items were collected so they had to investigate which i was coo with and i paid the 11k for items and i was promised they will update me in terms of refund. THIS WHERE I REALLY GET DISAPPOINTED WITH THIS STORE MANAGEMENT. LAST WEEK I CALLED THE STORE AND SPOKE TO MY SALES PERSON NDU ENQUIRING ABOUT THE REFUND AND REQUESTED TO SPEAK TO THE MANAGER DANNY IS THE MANAGER OF THE STORE. I CLEARLY HEARD HIM ON THE CALL SAYING HE DONT WANNA SPEAK TO ME,LIKE CLEARLY HEAD HIM EVEN WHEN NDU TOD HIM I HEARD WHAT HE SAID HE DIDNT EVEN APOLOGIES. I CALLED IN AGAIN AND REQUESTED TO SPEAK TO SOME ELSE IN HIGH MANAGEMENT AND I SPOKE TO LADY BY THE NAME OF JUSTINE SHE APOLOGIZED AND PROMISE TO GIVE ME FEEDBACK BUT SHE NEVER CALLED ME THAT WAS TUESDAY LAST WEEK,WEDNESDAY NO FEEDBACK AGAIN. I CALLED AGAIN THURSDAY AND I WAS TOLD DANNY IS STILL LOOKING INTO THIS MATTER FRIDAY I DIDNT GO TO WORK BECAUSE I WANTED TO MAKE SURE THIS MATTER IS RESOLVED, I WENT TO THE STORE AND DANNY WASNT THERE SO I SPOKE TO JUSTINE AND I TOLD HER HOW DISAPPOINTED I AM AS I NEED SO TO BUY OTHER ITEMS TO COMPLETE THE PROJECT I STARTED AND SHE TOLD ME DANNY IS THE ONLY PERSON WHO CAN AUTHORIZE THAT QND HE IS CURRENTLY IN PORT EDWARD ABOUT MY REFUND MATTER. JUSTINE PROMISED ME THIS WILL BE RESOLVED BEFORE THE END OF FRIDAY,SHE PROMISED TO KEEP ME UPDATED THROUGHOUT THE DAY BUT SHE NEVER CALLER NOT EVEN ONCE. AS LOYAL CUSTOMER THAT I AM TO THE STORE I STILL BOUGHT THE ITEMS I NEEDED FROM SAME STORE THAT IS SOOOO POOOR IN CUSTOMER SERVICE. SATURDAY WHICH YESTERDAY WENT BY NO FEEDBACK NOTHING. I AM FED UP OF THIS BULL**** HONESTLY. I WANT MY R1760 BACK AND I WANT NOTHING TO DO WITH BUILD IT. I HAVE BUILDT 4 HOUSES WITH SAME STORE HOW MUCH HAVE I SPENT IN THIS STORE FOR THEM TO GIVE ME HUSTLE TO REFUND ME MY MONEY. WHAT EVER INTERNAL PROCESS THEY HAVE TO FOLLOW SHOULD AFFECT ME THEY SHOULD REFUND ME AND FOLLOW THOSE PROCESS THERE AFTER. I AM REALLY DISAPPOINTED ESPECIALLY TO ACTUALLY HEAR DANNY THE STORE MANAGER REFUSING TO SPEAK TO ME LIKE LOUDLY REFUSING AS IF MAYBE I AM BEGGING HIM TO BORROW ME MONEY. ALL I WANT IS MY REFUND AND I AM DONE BUYING THERE.