Poor Customer Service and Lack of Management Skills

I don't think the Build It Ahmedia even deserves a rating of 1. We received such poor service from Management at Ahmedia in Klipfontein Road, Athlone. I have never heard of paying 15% on an faulty item sold to us and never used before. Upon disputing this with Management (Mr A as per his name badge) argues with us (the customer) about not refunding us our full payment, he calls Head Office which they informed him to pay our full refund and makes a remark to staff that arguing over a R15.00 is not even worth it. He doesn't apologize for the inconvenience or even tell us his refunding us he just simply walks off. I would not recommend there services to anyone. Mr A has poor customer service and lack of management skills.