PAY PROCESS NEEDS TO BE REVISED TO SAVE TIME

I visited the shop twice in the week 24 to 28 October 2022 to buy plumbing material.

The arrangement in that store is that one staff member helps you pick up what you need and puts it in a basket. he then takes it to another member to make you a quotation. This takes too long: it seems they don't know where to find individual items on their computer. When the quotation is done it is taken, with all the items, to the cashier who is sitting next to the one making the quotation. The cashier repeats the process, struggling to search for the items on her computer and entering them on the invoice; that takes for ever.

When I went for the second time, I sarcastically remarked that one needs to take leave from work in order to buy from that store. The staff confirmed by saying one needs three hours to complete the transactions and they see nothing wrong with it.

Surely something needs to be done to improve the situation. Why can't the cashier complete the invoice from the items picked up without the need for the quotation or, alternatively, convert the quotation to an invoice to expedite the process?