Pathetic yard manager at Build It Lynnwood.

I ordered a cube of topsoil and a cube of compost to be delivered on 21 November 2023 from Build It Lynnwood. The cashier confirmed with the yard manager in my presence that it would be delivered first thing in the morning on 22 November. At 10h30 I called Build It as my project has come to a standstill and the yard manager just said he cannot deliver today anymore. No feedback, nothing. He can also not give a reason why he cannot deliver today. Pathetic service