Pathetic Customer Service
To whom it may concern
I would like to lay a complaint of the most pathatic customer service I have ever experienced at your Cape Gate Branch.
I called yesterday 26 June 2018 to enquire about JoJo tank prices more specifically the price of a 2200ltr.
The price I got was R1999.00 I then proceeded to hire a trailer specifically to transport the Tank.
However when I got to the shop today 27 June 2018 I was told that the price has changed to R2300.
I requested to speak to the manager as I was told R1900 the previous day and I specifically came with a trailer to collect. Thus I'm already out of pocket and now I need to pay more than I anticipated.
The sales assistant proceeded to the managers office to request an audience, He however did not feel the need to get up from his seat to address the customers concern, I know this as I could see him sitting with his back towards me never even turned around to acknowledge my prescents,he just waved it off by informing the sales assistant the system as updated and there is nothing he can do.
Not once did he look in my direction or approach me to resolve my issue.
When the sales assistance finally can back with the message I was very upset as I have made special arrangements and spent money to obtain the JoJo tank at R1999.00, then the manager can not give me an audience to explain my situation.
From yesterday to today the manager could not find it in him to adjust the price for the customer.
I started to explain to the sales assistant what customer service is and that it's lacking from the Manangers point. I believe he heard my statement and finally came to join us. His response " I'm not just sitting there, I was on my luch break and will not be debating the issue"
I was totally dump struck.
Since I was already out of pocket I proceeded pay the full amount as I had paid for the trailer in advance.
Please note I have prove of paid invoice for trailer and the invioce for JoJo Tank.
I will be posting this exact text on Hello Peter as well so the people may know to avoid your Cape Gate Branch as the manager has no customer service etticate