TN
Thandi N

1 reviews | Active since Oct 2018

11 Oct 2024, 11:07

No delivery

09/10/2024 I purchased from build it Melmoth it was around 12 midday. Asked for delivery and was referred to Duma of which I guess he is the transport manager. He promised to deliver on the same day or next day 10/10/2024. Nothing was delivered till now. I phoned the store ,Duma told me there is no delivery schedule for Thubalethu until Saturday. I reminded him on the promise he made, he said "but things changed " of which I don't understand that statement. My people are getting paid by the day they spent on the site ,now I have 2 full days to pay for nothing. The distance from melmoth town to Thubalethu is 5km ,I really think build it deliveries are unfair. You can't keep me waiting on such a short distance, who ever doing route plans must be some who can't apply his mind properly. For that matter they dont have 1 truck ,I'm so disappointed on this it means they don't prioritize local customers. We should also stop buying from them period!

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Replies (3)
Build It
Build It's reply11 Oct 2024, 12:54
Official
Hi Thandi, we are sorry to hear about your experience at Build it Melmoth, we will escalate your complaint with the store and give you feedback soon. Please allow us to share your details with Build it. Thanks, and regards Build it Customer Care 
TN
Thandi N's update11 Oct 2024, 15:00
Reviewer Update
Thank you ,I have received my stuff.the delivery was at 12h45 ,after they have said there is no truck available until Saturday.to my surprise they were able to deliver after I sent this review. Clearly someone is abusing the authority of being transport manager. I am feeling sorry for those who are unable to voice thier concerns about the services.

This practice should stop because we buy to support, and we should be treated right and be prioritized.
Build It
Build It's reply11 Oct 2024, 15:58
Official
Hi Thandi, Thanks for your feedback.  We will advise the owner of your complaint.  Please allow us to share your contact details with Build it?