ZK
Zanele K
1 reviews | Active since Jul 2025
30 Jul 2025, 20:38
Missing building material
My mom bought building materials at Build Dundee and when they got delivered somethings were missing she went back to the shop and she was told it would be delivered its been almost a month now and the building project cant start because of this...its very upsetting especially to have a pensioner traveling back and forth for such...I myself had bad experience at this same brunch where I almost got debited more than what was supposed to.All my mom wants is for the rest of the material to be delivered so the building can get started is that too much to ask???
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Replies (2)
Build It's replyOfficial
31 Jul 2025, 08:30Good day Zanele,
Thank you for reaching out to Build it Customer Care. We appreciate you bringing this matter to our attention. I wanted to let you know that your complaint has been acknowledged. I attempted to contact you this morning to discuss this further, but the phone rings unanswered. To assist you effectively, I would kindly request that you share the actual invoice for the materials that were purchased. This will allow me to follow up with Build it Dundee/Nobungani on your behalf and ensure that your issue is resolved promptly. Once I receive the invoice, I will be able to proceed with the necessary steps to address your concern. I will be sending you an email shortly to confirm receipt and to keep you updated on the progress.
Thank you for your cooperation and understanding. Looking forward to your response.
Thank you for reaching out to Build it Customer Care. We appreciate you bringing this matter to our attention. I wanted to let you know that your complaint has been acknowledged. I attempted to contact you this morning to discuss this further, but the phone rings unanswered. To assist you effectively, I would kindly request that you share the actual invoice for the materials that were purchased. This will allow me to follow up with Build it Dundee/Nobungani on your behalf and ensure that your issue is resolved promptly. Once I receive the invoice, I will be able to proceed with the necessary steps to address your concern. I will be sending you an email shortly to confirm receipt and to keep you updated on the progress.
Thank you for your cooperation and understanding. Looking forward to your response.
Best regards,
Build It's reply31 Jul 2025, 08:30
Official
Good day Zanele,
Thank you for reaching out to Build it Customer Care. We appreciate you bringing this matter to our attention. I wanted to let you know that your complaint has been acknowledged. I attempted to contact you this morning to discuss this further, but the phone rings unanswered. To assist you effectively, I would kindly request that you share the actual invoice for the materials that were purchased. This will allow me to follow up with Build it Dundee/Nobungani on your behalf and ensure that your issue is resolved promptly. Once I receive the invoice, I will be able to proceed with the necessary steps to address your concern. I will be sending you an email shortly to confirm receipt and to keep you updated on the progress.
Thank you for your cooperation and understanding. Looking forward to your response.
Thank you for reaching out to Build it Customer Care. We appreciate you bringing this matter to our attention. I wanted to let you know that your complaint has been acknowledged. I attempted to contact you this morning to discuss this further, but the phone rings unanswered. To assist you effectively, I would kindly request that you share the actual invoice for the materials that were purchased. This will allow me to follow up with Build it Dundee/Nobungani on your behalf and ensure that your issue is resolved promptly. Once I receive the invoice, I will be able to proceed with the necessary steps to address your concern. I will be sending you an email shortly to confirm receipt and to keep you updated on the progress.
Thank you for your cooperation and understanding. Looking forward to your response.
Best regards,
Build It's replyOfficial
31 Jul 2025, 08:34Hi Zanele, We sincerely apologise for the inconvenience and distress this has caused your mom. Your feedback is valuable to us, and we will follow up with Build It Dundee today to investigate the missing items and ensure they are delivered to your mom as soon as possible. Zanele, we will keep you updated on the progress.
Thank you for your patience and understanding.
Regards, Build It Customer Care
Thank you for your patience and understanding.
Regards, Build It Customer Care
Best regards,
Build It's reply31 Jul 2025, 08:34
Official
Hi Zanele, We sincerely apologise for the inconvenience and distress this has caused your mom. Your feedback is valuable to us, and we will follow up with Build It Dundee today to investigate the missing items and ensure they are delivered to your mom as soon as possible. Zanele, we will keep you updated on the progress.
Thank you for your patience and understanding.
Regards, Build It Customer Care
Thank you for your patience and understanding.
Regards, Build It Customer Care
Best regards,