DE
Deon E
1 reviews | Active since Nov 2023
13 Sept 2025, 06:49
Goods return at Build it Margate
I had to return a solid door yesterday because my client decided on a natural look. The process took about 2 hours I was embarrassed because of the treatment. I was ordered to STAND HERE, COME HERE ,GO TO THE TILL,GO TO DISPATCH.
I told a client that saw this that I felt like I was under arrest. I was then ordered to go to my bank to get confirmation about my account After I gave my id card and bank card I work for a lawyers company doing insurance claims. We are the body Corp of 45 complexes
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Build It's replyOfficial
15 Sept 2025, 09:29Hi Deon
Thank you for sharing your experience at Build it Margate with us. We sincerely apologise for the inconvenience experience with the goods return process. We will escalate this matter with the owner of the store and ensure that such incidents do not happen in the future. We appreciate your patience and understanding, and we will contact you once we have feedback from the store. We value your feedback and are committed to improving our service. Thanks, and regards Build it Customer Care.
Thank you for sharing your experience at Build it Margate with us. We sincerely apologise for the inconvenience experience with the goods return process. We will escalate this matter with the owner of the store and ensure that such incidents do not happen in the future. We appreciate your patience and understanding, and we will contact you once we have feedback from the store. We value your feedback and are committed to improving our service. Thanks, and regards Build it Customer Care.
Build It's reply15 Sept 2025, 09:29
Official
Hi Deon
Thank you for sharing your experience at Build it Margate with us. We sincerely apologise for the inconvenience experience with the goods return process. We will escalate this matter with the owner of the store and ensure that such incidents do not happen in the future. We appreciate your patience and understanding, and we will contact you once we have feedback from the store. We value your feedback and are committed to improving our service. Thanks, and regards Build it Customer Care.
Thank you for sharing your experience at Build it Margate with us. We sincerely apologise for the inconvenience experience with the goods return process. We will escalate this matter with the owner of the store and ensure that such incidents do not happen in the future. We appreciate your patience and understanding, and we will contact you once we have feedback from the store. We value your feedback and are committed to improving our service. Thanks, and regards Build it Customer Care.