Frustrated, Poor quality, start acknowledging your customers

10th November, we made a Quote QTE 6855. 12 we bought the materials. It took them the whole week to deliver. It took them two weeks to deliver all we have brought cash, we ignored all this, because they had stories of delivery truck broke down.

Then, the bricks which were delivered were of low quality, cracked, broken into pieces, we bought 30 pallets and almost half of them were of no use and they have brought Lentils of wrong size.

25th November we brought this matter to the manager, which he ignored us, 26 we went to the store in the morning to lodge our complaint. He said it's not their problem, he will escalate to the supplier Incredible Sand. A week passed, we heard nothing. It's now 3 weeks and we haven't heard anything, when we call them all we hear is stories that they still waiting for the supplier. We have bought all our materials there from the beginning. But ignoring us as their faithfully customers is a Big NO NO. They don't have sense of Urgency, the manager doesn't even care because he spent all the money we worked hard for. What is more frustrating is the builders charge us daily because they waiting for the bricks and lentils so they can finish off. They promised the supplier will go inspect the side and count the bricks to be replaced, even today , after 3 weeks we still waiting. Why do we Have to deal with their supplier whereas we bought from build it. Poor customer service. I'm so angry and frustrated.

Build it and Incredible Sand, stop Ignoring us and please compensate our bricks or give us that money back so we can buy bricks of good quality.