lZ
lerato Z
1 reviews | Active since Oct 2013
08 Oct 2025, 10:46
FINANCE TO BE CLOSED
THE MOST HORRIBLE CUSTOMER SERVICE EVER. WORSE PART ITS FROM MANAGEMENT SHOWS YOU HOW *********** THIS STORE IS. OPENED A KANGA ACCOUNTS, 6 WEEKS AGO I REQUESTED IT TO BE CLOSED AND THEY SAID MANAGER FROM BUILD NEEDS TO REFUND KANGA BEFORE THEY CAN CLOSE GUESS WHAT 6 WEEKS LATER I GET BANK NOTIFICATION TO FUND MY ACCOUNT SO THEY CAN DEBIT.. BIRCH ACRES MALL BUILD IT KNOWS NOTHING ABOUT CUSTOMERS SERVICE TRAINING NEEDS TO BE GIVEN TO THE MANAGEMENT BECAUSE THEY ARE JUST GETTING PAID TO SIT AND SO NOTHING. WORSE I SENT MY QUERY TO CUSTOMER SERVICE ( BUILDIT) 3 WEEK AGO EVEN TODAY NO RESPONSE. WHAT KIND OF STORE IS BUILD IT BIRCH ACRES? HORRIBLE IS AN UNDERSTATEMENT
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Replies (1)Build It's replyOfficial
08 Oct 2025, 15:36Good day Lerato,
Thank you for reaching out to Build it Customer Care. As we discussed earlier today, I wanted to confirm that the store has verified the refund to Kanga will be processed tomorrow, the 9th of October 2025. We sincerely apologize for any inconvenience this has caused you.
Thank you once again for your understanding and cooperation.
Thank you for reaching out to Build it Customer Care. As we discussed earlier today, I wanted to confirm that the store has verified the refund to Kanga will be processed tomorrow, the 9th of October 2025. We sincerely apologize for any inconvenience this has caused you.
Thank you once again for your understanding and cooperation.
Build It's reply08 Oct 2025, 15:36
Official
Good day Lerato,
Thank you for reaching out to Build it Customer Care. As we discussed earlier today, I wanted to confirm that the store has verified the refund to Kanga will be processed tomorrow, the 9th of October 2025. We sincerely apologize for any inconvenience this has caused you.
Thank you once again for your understanding and cooperation.
Thank you for reaching out to Build it Customer Care. As we discussed earlier today, I wanted to confirm that the store has verified the refund to Kanga will be processed tomorrow, the 9th of October 2025. We sincerely apologize for any inconvenience this has caused you.
Thank you once again for your understanding and cooperation.
