FS
Felicity S

1 reviews | Active since Apr 2014

10 Jul 2023, 16:06

False adverti*****t

they have special running now from 27July to 12 July ,I went sent them whatsapp with the picture of the special I asked if they have the special thwy responded yes,and then I called to verify before I drove there since its a distance from where I stay.when I got there today 10july 2023 am told the garage that is on special is the brown one and I take the special papper from their counter I show them its written all the colors in words .but they refused to give me the garage with the special price and the manager insist its not on special when the papers are stacked by the hardware with the special on it and paper even specify the branch name on it.I told its false adveti*****t since thw only reason I came for the garage was the special they advertised which no longer exist when you get by the shop.I want my money back

0
Replies (4)
Build It
Build It's reply11 Jul 2023, 11:51
Official
Hi Felicity, We received your complaint today and could not reach you on your mobile number provided.   We will escalate your complaint with Estcourt Build it and will contact you with feedback from the store.  Thanks and regards Build it Customer Care
FS
Felicity S's update17 Jul 2023, 21:08
Reviewer Update
Hi,I have responded on the email with my banking details 2days ago and today I sent another one asking when I can expexct the payment but seems since them I have been talking alone .nobody respond to my email.
Build It
Build It's reply18 Jul 2023, 08:50
Official
Hi Felicity, please be advised that your bank details sent on Saturday, were received on Monday as our office hours are from Monday to Friday, customer care will follow up with Estcourt Build it today. Regards Tamara @ Build it Customer Care
Build It
Build It's reply19 Jul 2023, 14:45
Official
Hi Felicity, Thank you for your patience and understanding, Estcourt Build it advised they will refund you today and send the proof of payment via email. I will contact you once I have the confirmation on email. Thank you for supporting Build it and we will honour the promotional price to you. Regards Tamara @ Build it Customer Care