Dissatisfied

I am extremely dissatisfied with the service I have received from your company(Build it Kwanobuhle).I opened a money account on 02/06/2024 and informed the staff that I would pay upon arrival in Cape Town. It has been nearly two weeks and I am still waiting for the materials to be delivered. Despite numerous attempts to contact the store, the line keeps dropping. I am frustrated and upset as I have already paid for the materials and have been using my time and money to follow up on the delivery. Each time I send someone to inquire about the materials, they are told that the store is still working on it. I am at a loss for what to do next - should I make another trip from Cape Town to sort this out? Will you reimburse me for the costs I have incurred? I am not satisfied with your customer service and demand either a refund or immediate delivery of the materials I have paid