Customer Service

I went to Build It in Fernie Mpumalanga, just 100km from Ermelo today. My issue was at the till with the 2 ladies there Thembisile and Phethile I think. It is not a pleasant experience when you are paying and these two ladies are speaking to each other complaining about how customers are flocking in whilst they wish it was knock off time. So what should I do as a customer should I not come and support the business? They why they were speaking to each other Thembisile even took my card for payment without even telling me the total. Please Build It invest in customer services in your stuff, just because we are in a rural area doesn't mean we must be treated like percents, our money still holds the same value as money in big cities. On a side note, the lady that was assisting me with the aluminium windows did a great job and was kind and patient with me, even taught me something. I'll be coming back to buy the windows next week due to her helpful service but not looking forward to the till.