BuildIT Birch Acres Bad Service

Hi Everyone, I am so dissapointed with the service received from BuildIT Birch Acres. I bought 50 bags of cement from them because BuildIT Ebony park is not operating today due to water strike around Ebony Park. I went to BuildIT Birch acres since i their loyal customer. After paying for 50bags of cement i made an arrangement that they should be delivered to Allandale view or i will make arrangements to collect them at Ebony Park BuildIT. They all agreed and i even left my invoice/slip with their employee who is based in Ebony Park so i will collect from there. To my surprise when i get home i am now informed that the manager (Hendrick) is refusing to deliver nor even allowing me to collect the cement's at Ebony branch.