Build it Richards Bay

My parents paid for material and delivery worth over R70k at the store (Build It Richards Bay). We have been experiencing a delay with the delivery, we still haven't received even a quarter of the material that was ordered.

We called the store yesterday to get an update and we were transferred to the store manager James Foxcroft. This guy was shouting, very rude and had a very bad attitude when I questioned him about the order/delivery he ended up putting the phone down on my ear without trying to resolve the matter. We are paying a lot of money to have to put up with such bad customer service. We are so dissatisfied with the service and would like to take this matter further to be resolved.