build it pinetown lies lies and more lies

I purchased a Robmeg Rollup garage door from Build it Pinetown. Due to the nature of the product you cannot examine the product until you install it. upon the installation i noticed a large surface scratch on the center of the door. I immediately called Owen the manager of the store that sold it to me. he assured me that he would have it replaced . that was 2 weeks ago I keep getting fed lies and when i raised my concern i was told not to worry Owen will sort it out just send a mail. to date the garage door has not been replaced. i find the service level to be so dissappointing that i will never use them again.