Build It Mercury - Brakpan Absolutely pathetic

As a long standing client of Build It Mercury in Brakpan, I was very excited when I heard that the store opened its doors again. Today I decided to go to the store to make some purchases. I was expecting the high level of service that I got accustomed to over the years. To my surprise and might I add bitter disappountment this was not the case. I should have known from the moment that I set foot in the store that the excperience will be pathetic to say the least. I wanted to refill two gas bottles and make other purchases. We were waiting at the entrance for assitance without being acknowledges. Nobody even bothered to pay attention to us. When eventually somebody came to ask if he can help, he told us that he is new and do not "know the processes" to help us as this is not his department. He appeared to try and get help but it was very half hearted. When eventually we were assisted we were told that they do not have stickers for my gas bottles and I have to wait. After more waiting at the entrance the stickers arrived. I am not an expert and was not 100% sure if my 9kg gas bottle is entirely empty and asked that it first be weighed as I do not want unnessesary expences. I was only met with very cofused conversation between the staff. I left my gas bottles with the staff and went about looking for the other items I want to purchase. This included cutting a key. My son went to the counter and waited without any assistance forthcoming. He found me in the store and informed me that the machine is apparently not working. He had to stand around without any assisitance to be given that reason. When I raised questions with the store manager he asked about this and was told that the staff member that can operate the machine is not on duty. So which is it then? Is the machine out of order or is there no competent staff to operate the machine? I walk around looking for assisitance in the store without success eventually a staff member that I remember from before the store closed came to assist me in a professional manner that I got accostomed to from him. At least he still understands customer service. In the time that I was looking for my items various other staff walked passed me without even bothering to ask me if they can assist. This includes who I assume is the store manager. In the mean time O had to duck and dive to get out of the way of a forklift and a operator who looks like he do not care about anybody. Back to my gas bottles. I had to pay for the full 9kg gas, which I do not mind for if the bottle was empty. However I asked the staff to please check before regassing. The staff just did not care.

The store and service is utterly PATHETIC. I will be going somewhere else in the future. The standards clearly slipped. Build It waisted money on their campaingn to relaunch this pathetic attempt to regain customer trust.