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Nkanyiso N
1 reviews | Active since Mar 2025
20 Mar 2025, 08:11
Build it ****mer
Build it is just a **** and ******* company, and they head office never helpful when they when you report any form of bait marketing and misleading quotes they turn a blind eye. I will never set foot in that shop again after spending more than 380k with ****mers like them.
Helpful (0)
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Replies (3)
Build It's replyOfficial
20 Mar 2025, 08:32Good day NKanyiso,
Thank you for reaching out to us once again. We appreciate your communication. In response to your recent inquiry, we wanted to clarify that Build it Pongola did everything within their capacity to assist your father, given that the account is registered under his name. From our understanding, the matter has been resolved as your father made a decision to purchase from another store. We are always here to support and assist you with any further questions or concerns you may have. I will forward you issue to the store. Thank you for your understanding and cooperation. Warm regards, Mpho @Build it Customer Care
Thank you for reaching out to us once again. We appreciate your communication. In response to your recent inquiry, we wanted to clarify that Build it Pongola did everything within their capacity to assist your father, given that the account is registered under his name. From our understanding, the matter has been resolved as your father made a decision to purchase from another store. We are always here to support and assist you with any further questions or concerns you may have. I will forward you issue to the store. Thank you for your understanding and cooperation. Warm regards, Mpho @Build it Customer Care
Build It's reply20 Mar 2025, 08:32
Official
Good day NKanyiso,
Thank you for reaching out to us once again. We appreciate your communication. In response to your recent inquiry, we wanted to clarify that Build it Pongola did everything within their capacity to assist your father, given that the account is registered under his name. From our understanding, the matter has been resolved as your father made a decision to purchase from another store. We are always here to support and assist you with any further questions or concerns you may have. I will forward you issue to the store. Thank you for your understanding and cooperation. Warm regards, Mpho @Build it Customer Care
Thank you for reaching out to us once again. We appreciate your communication. In response to your recent inquiry, we wanted to clarify that Build it Pongola did everything within their capacity to assist your father, given that the account is registered under his name. From our understanding, the matter has been resolved as your father made a decision to purchase from another store. We are always here to support and assist you with any further questions or concerns you may have. I will forward you issue to the store. Thank you for your understanding and cooperation. Warm regards, Mpho @Build it Customer Care
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Nkanyiso N's updateReviewer Update
22 Mar 2025, 00:25No that’s a lie Mpho, the issue was never resolved and we had to buy from another store because you guys quoted us incorrectly and suffer the consequences of the mistake you guys made. And the Account and payments are under us as a family. Me and also have authorisation on that Account you are referring to. Reversing items without our Authority is that resolved I.e the aluminium door. Reading our plans and not guiding us correctly as you guys say you have people you can trust to assist. You are right we bought elsewhere because of the Sam attitude and misinformation you guys give Clint’s. Correct setting foot in any of your stores will never be anything I’d be doing in this lifetime. The Account you speaking of I was the one who made payments. I was the one who chose that store. There is nothing you guys did to assist even after knowing the facts of what transpired. I can not imagine how spar would associate itself with such people who will never value a customer nor look in to a complaint and investigate as to what’s going on.
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Nkanyiso N's update22 Mar 2025, 00:25
Reviewer Update
No that’s a lie Mpho, the issue was never resolved and we had to buy from another store because you guys quoted us incorrectly and suffer the consequences of the mistake you guys made. And the Account and payments are under us as a family. Me and also have authorisation on that Account you are referring to. Reversing items without our Authority is that resolved I.e the aluminium door. Reading our plans and not guiding us correctly as you guys say you have people you can trust to assist. You are right we bought elsewhere because of the Sam attitude and misinformation you guys give Clint’s. Correct setting foot in any of your stores will never be anything I’d be doing in this lifetime. The Account you speaking of I was the one who made payments. I was the one who chose that store. There is nothing you guys did to assist even after knowing the facts of what transpired. I can not imagine how spar would associate itself with such people who will never value a customer nor look in to a complaint and investigate as to what’s going on.
Build It's replyOfficial
24 Mar 2025, 13:46Good day Nkanyiso, thank you for the update. I wanted to let you know that Build it Pongola is actively communicating with your dad regarding any outstanding matters concerning the building material and related issues. We truly appreciate your assistance in this matter. However, we kindly request that you refrain from addressing negative comments moving forward, as the store and your parents have come to an agreement on all the raised issues, which have been attended to and resolved. Regarding the issue of the outstanding door, this matter was handled by Kenny and your father. Your father visited the store to verify the payments and credits were made, and proof was provided to Mr. Nzimande. Both parties deemed the matter settled. Build it Pongola has now resolved all outstanding issues and will credit your father’s account. Thank you for your cooperation and understanding.
Build It's reply24 Mar 2025, 13:46
Official
Good day Nkanyiso, thank you for the update. I wanted to let you know that Build it Pongola is actively communicating with your dad regarding any outstanding matters concerning the building material and related issues. We truly appreciate your assistance in this matter. However, we kindly request that you refrain from addressing negative comments moving forward, as the store and your parents have come to an agreement on all the raised issues, which have been attended to and resolved. Regarding the issue of the outstanding door, this matter was handled by Kenny and your father. Your father visited the store to verify the payments and credits were made, and proof was provided to Mr. Nzimande. Both parties deemed the matter settled. Build it Pongola has now resolved all outstanding issues and will credit your father’s account. Thank you for your cooperation and understanding.