Build it Manager I'm so disappointed in you, the service was very bad.

I bought a toilet seat yesterday for my organisation to replace a broken toilet seat, when I opened it today there were no accessories inside to tighten the seat, when I went to the shop and explained what happened, the sales person called the manager. The Manager said there is no way that the accessories where not there so he refused to help us and come up with the solution, so disappointed, and I was treated as if I stole the access ories.