MM
Molatelo M
1 reviews | Active since Aug 2021
24 Aug 2021, 15:50
Build it mamelodi tsamaya road
Hi I'm so angry right now as I walk out of build it at mamelodi east tsamaya road, the manager [his name is EUGENE] was very rude to us, as we were trying to explain to him that we lost the proof of payment however we have bank statements that shows that we bought the item last week. Him: yaah how can help you. Us: greetings, we lost a proof of payment of the item we bought last, of which we bought the wrong item and we we would to return and get a refund. Him: NO i can not help you without a receipt so if you don't mind I have work to do... [with a rude face and tone]
Helpful (0)
Replies (8)0
Replies (8)
Build It's replyOfficial
24 Aug 2021, 16:31Hi Molatelo, Thanks for details, please give me consent to escalate this matter with the store owner to investigate and give you feedback. Please note the Build it policy states all refunds or returns must be accompanied by the proof of purchase not bank statements. Thanks and regards Build it Customer Care
Build It's reply24 Aug 2021, 16:31
Official
Hi Molatelo, Thanks for details, please give me consent to escalate this matter with the store owner to investigate and give you feedback. Please note the Build it policy states all refunds or returns must be accompanied by the proof of purchase not bank statements. Thanks and regards Build it Customer Care
MM
Molatelo M's updateReviewer Update
24 Aug 2021, 16:40So what must happen if one lost a receipt, mmm. You really don't care about your customers
MM
Molatelo M's update24 Aug 2021, 16:40
Reviewer Update
So what must happen if one lost a receipt, mmm. You really don't care about your customers
MM
Molatelo M's updateReviewer Update
24 Aug 2021, 16:41I lost receipt for heaven sake how will I produce one if I lost the receipt. Aowa
MM
Molatelo M's update24 Aug 2021, 16:41
Reviewer Update
I lost receipt for heaven sake how will I produce one if I lost the receipt. Aowa
Build It's replyOfficial
25 Aug 2021, 17:21Hi Molatelo, please send your bank statements to *** with a copy of your ID and will send your details to the owner. Thanks and regards Build it Customer Care
Build It's reply25 Aug 2021, 17:21
Official
Hi Molatelo, please send your bank statements to *** with a copy of your ID and will send your details to the owner. Thanks and regards Build it Customer Care
MM
Molatelo M's updateReviewer Update
25 Aug 2021, 17:59I don't see email here I only see small stars, please send me email at *** so that i can send the documents.
MM
Molatelo M's update25 Aug 2021, 17:59
Reviewer Update
I don't see email here I only see small stars, please send me email at *** so that i can send the documents.
Build It's replyOfficial
26 Aug 2021, 10:00Hi Molatelo, I received your details on email and will escalate this with the Mamelodi owner and advise if they can assist you with an exchange or credit. Thanks and regards Tamara @ Build it Customer Care
Build It's reply26 Aug 2021, 10:00
Official
Hi Molatelo, I received your details on email and will escalate this with the Mamelodi owner and advise if they can assist you with an exchange or credit. Thanks and regards Tamara @ Build it Customer Care
MM
Molatelo M's updateReviewer Update
28 Aug 2021, 19:56Thank you Tamara for your assistance, i got my refund today, thank you build it.
MM
Molatelo M's update28 Aug 2021, 19:56
Reviewer Update
Thank you Tamara for your assistance, i got my refund today, thank you build it.
Build It's replyOfficial
30 Aug 2021, 16:36Hi Molatelo, Thanks for your feedback, we trust that you are happy to be refunded. Thanks for your patience and support to Build it. Have a great day. Regards Build it Customer Care
Build It's reply30 Aug 2021, 16:36
Official
Hi Molatelo, Thanks for your feedback, we trust that you are happy to be refunded. Thanks for your patience and support to Build it. Have a great day. Regards Build it Customer Care